Terms of Service

AI DOJO PLATFORM – SOFTWARE AS A SERVICE TERMS OF USE

Last updated: 26/11/2025

These Terms of Use (Terms) form a binding agreement between [AI.DOJO PTY LTD, ABN: 69 692 535 587] (we, us, our) and the customer entity that creates an account for the AI Dojo Platform (Customer, you).

By creating an account or accessing the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

If you are accepting on behalf of a company or other entity, you represent that you are authorised to bind that entity.


1. Definitions

In these Terms:

  • Authorised Users means your employees, contractors or other individuals you authorise to access the Platform under your account.
  • Customer Data means any data, content, prompts, files or other information that you or your Authorised Users submit to or through the Platform, including chat content and uploaded documents. Customer Data does not include Output (as defined below).

·       Output means any content, responses, results, or other materials generated by the Platform in response to Customer Data.

  • Documentation means any user guides; help articles or FAQs we make available about the Platform.
  • Intellectual Property Rights means all intellectual and industrial property rights, including copyright, trademarks, patents, designs, circuit layouts, domain names and confidential information, whether registered or unregistered.
  • Platform means the AI Dojo Platform web application and related services we make available on a software-as-a-service (SaaS) basis.
  • Subscription means the subscription plan you select during the onboarding process, as described on the Order Form or online pricing page.
  • Third Party Services means any third-party products, services, platforms or tools that integrate or interact with the Platform (including AI model providers, hosting, email, identity providers and collaboration tools).

·       Sensitive Data means information that is subject to heightened legal protections, including health information, tax file numbers, payment card data, and information about minors.

2. Access to the Platform

2.1 Provision of access

Subject to these Terms and payment of all applicable Fees, we grant you a non‑exclusive, non‑transferable, revocable right for your Authorised Users to access and use the Platform and Documentation during the Subscription Term, solely for your internal business purposes. You are responsible for all actions and omissions of your Authorised Users as if they were your own.

2.2 Accounts and onboarding

(a) You must provide accurate and complete information during onboarding and keep it up to date.

(b) You are responsible for all activity that occurs under your accounts, including by Authorised Users.

(c) You must ensure that Authorised Users keep their login credentials secure and do not share them with others.

2.3 Customer responsibilities

You must:

  • comply with all applicable laws (including privacy, spam and intellectual property laws);
  • obtain all consents and approvals necessary for us to process Customer Data in accordance with these Terms and our Privacy Policy;
  • ensure that your configuration and use of the Platform is appropriate for your intended purpose; and

  • ensure Customer Data is accurate, lawful and does not violate any third-party rights.

    If you or your Authorised Users include Sensitive Data in Customer Data, you do so at your own risk and are solely responsible for compliance with applicable laws, and you indemnify us for any third‑party claim arising from our hosting or processing of that Sensitive Data.

3. Acceptable Use

3.1 Prohibited conduct

You and your Authorised Users must not:

  • use the Platform for any unlawful, harmful, offensive or fraudulent activity;
  • attempt to gain unauthorised access to the Platform or any related systems or networks;
  • interfere with or disrupt the integrity or performance of the Platform;
  • reverse engineer, decompile or attempt to derive the source code of any part of the Platform, except to the extent permitted by non‑excludable law;
  • use the Platform to create a competing product or service; or
  • upload or transmit any Customer Data that:
    • infringes any third party Intellectual Property Rights or privacy rights;
    • contains personal information of individuals where you do not have a lawful basis to process it;
    • contains viruses, malware or harmful code.

·       circumvent or attempt to bypass usage limits, rate limits or security controls implemented within the Platform.

3.2 Monitoring and enforcement

We may monitor use of the Platform to ensure compliance with these Terms and may suspend or restrict access immediately if we reasonably believe you or an Authorised User has breached these Terms or is causing a security or operational risk.

We may apply reasonable rate limits or fair use restrictions to ensure system stability.


4. Third Party Services and AI Providers

4.1 Third Party Services

The Platform may enable you to integrate with or use Third Party Services. Your use of Third Party Services is subject to those providers’ own terms and policies, not ours. We are not responsible for Third Party Services and make no warranties about them.

4.2 AI and model providers

(a) The Platform uses underlying AI / machine learning models provided by third parties such as OpenAI.

(b) Customer Data submitted to the Platform is not used to train or improve any underlying foundation models operated by us or our sub processors.

(c) Customer Data is processed only to generate outputs for you, provide the Platform, and perform support, security, maintenance and other purposes expressly set out in these Terms and our Privacy Policy.

(d) We do not sell Customer Data or use it for advertising or marketing to third parties.

(e) Where the Platform transmits Customer Data to third-party AI model providers for inference, we will do so using the configuration settings and contractual controls made available to us. We do not control, and are not responsible for, the internal processing practices of third-party AI providers beyond those controls.

4.3 AI generated Outputs

AI-generated Outputs may be inaccurate, incomplete, biased or may not reflect current information. You are solely responsible for verifying the accuracy and appropriateness of all Outputs before relying on them.

AI model providers are not parties to this agreement and are not liable for the Platform or its use.


5. Intellectual Property

5.1 Our IP

We (and our licensors) own all right, title and interest in the Platform, Documentation and any related Intellectual Property Rights, including any improvements, modifications or derivative works (Platform IP). Except for the limited rights granted under these Terms, nothing transfers ownership of our Intellectual Property Rights to you.

5.2 Customer Data

(a) As between the parties, you own all right, title and interest in Customer Data.

(b) You grant us a nonexclusive, worldwide, royalty free licence to host, copy, process, transmit and otherwise use Customer Data solely:

  • to provide, maintain, secure and support the Platform for you;
  • to troubleshoot issues and respond to your support requests; and
  • to comply with applicable law or binding order of a government body.

(c) We will not:

  • use Customer Data to train or improve any general purpose AI or machine learning models; or
  • sell Customer Data or use it for advertising or marketing to third parties.

(d) We may use de-identified and aggregated information derived from Customer Data for analytics and service improvement, provided that it cannot reasonably be used to identify you or any individual or entity.

5.3 AI Output Ownership

As between the parties, you own all rights in the Output generated from your Customer Data, subject to any rights in the underlying models, prompts, or platform architecture. Outputs may include material generated by probabilistic models and may not be unique. We do not represent or warrant that Outputs will not infringe third-party Intellectual Property Rights. You are solely responsible for reviewing Outputs before using them in any commercial, legal, or public-facing context.

5.4 Customer feedback

If you provide feedback or suggestions about the Platform, we may use them without restriction or obligation to you.


6. Privacy and Data Protection

6.1 Privacy Policy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to our handling of personal information in accordance with that policy.

6.2 Data Processing Addendum

Where we process personal information on your behalf, the additional terms in our Data Processing Addendum (DPA) will apply and are incorporated by reference. In the event of inconsistency, the DPA prevails to the extent of the conflict.

6.3 Security

We will implement and maintain reasonable technical and organisational security measures designed to protect Customer Data against unauthorised access, modification or disclosure, including by hosting the Platform and primary data storage in a secure environment located in Australia. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6.4 Data location and transfers

(a) Customer Data will be stored in Australia in data centres operated by our primary hosting providers. Customer Data will not be stored outside Australia. However, certain processing activities, including inference requests to third-party AI model providers, may involve the temporary transmission or processing of Customer Data outside Australia.

(b) We will not intentionally store Customer Data outside Australia or transfer Customer Data to an overseas location except:

·       where you expressly configure an integration or workflow that requires such a transfer; or

·       where we are legally required to do so (in which case we will, where lawful, give you reasonable prior notice).

(c) If Customer Data is processed or transmitted overseas in accordance with this clause, we will take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with applicable privacy laws.

6.5 Data retention

(a) We retain Customer Data for as long as reasonably necessary:

  • to provide the Platform and related services to you; and
  • to comply with our legal, tax, accounting and regulatory obligations, resolve disputes and enforce our agreements.

(b) Subject to those obligations and any back‑ups, we will, within a reasonable period after termination or expiry of your Subscription and completion of any data export you request, either delete Customer Data or de‑identify it so that it can no longer reasonably be used to identify you or any individual.

(c) Nothing in this clause requires us to retain Customer Data for longer than is permitted or required under applicable law.

(d) We will notify you of any notifiable data breach in accordance with applicable law and within a reasonable period after becoming aware of the breach.

7. Fees and Payment

7.1 Fees

You must pay the Fees for your Subscription as set out in the Order Form or pricing page (plus applicable taxes).

7.2 Billing

Unless otherwise agreed:

  • Fees are payable in advance for each billing period;
  • charges are based on the Subscription you select and any usage-based components; and
  • we may invoice electronically and you agree to receive invoices in that form.

7.3 Late payment

If Fees are not paid when due, we may:

  • suspend access to the Platform until all amounts are paid.

7.4 Changes to Fees

We may change Fees at the end of any Subscription Term by giving at least [30] days’ prior notice. If you do not agree to the new Fees, you may terminate your Subscription at the end of the then current term.


8. Term and Termination

8.1 Term

These Terms commence when you first accept them and continue until terminated in accordance with this clause.

8.2 Subscription Term

Each Subscription runs for the period specified in the Order Form or online checkout, and automatically renews for successive periods of the same length unless either party gives written notice of nonrenewal before the end of the then current term.

8.3 Termination for convenience

You may terminate your Subscription for convenience at any time via the Platform or by giving us written notice. If you terminate a Subscription Term, the termination takes effect at the end of the then current billing period and, unless required by Nonexcludable Rights, Fees already paid are nonrefundable.

8.4 Termination for cause

Either party may terminate these Terms immediately by written notice if the other party:

  • materially breaches these Terms and does not remedy the breach within 14 days of written notice; or
  • becomes insolvent or subject to an external administration event.

8.5 Effect of termination

On termination or expiry:

  • your and your Authorised Users’ access to the Platform will cease;
  • you must immediately pay any outstanding Fees.

9. Warranties and Disclaimers

9.1 Service standard

We will use reasonable skill and care to provide the Platform substantially in accordance with the Documentation.

9.2 No legal, financial or professional advice

Outputs produced by the Platform (including AI-generated content) are for general information only and do not constitute legal, financial or other professional advice. You are responsible for verifying all outputs and making your own decisions.

9.3 General disclaimers

To the fullest extent permitted by law and except as expressly stated in these Terms:

  • the Platform is provided “as is” and “as available”;
  • we do not warrant that Outputs will be accurate, reliable, complete or free from hallucinations, bias or errors;
  • we do not guarantee that the Platform will be uninterrupted, error-free or completely secure; and
  • we disclaim all warranties, representations and guarantees, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose and non-infringement.

9.4 Service Availability

We will use commercially reasonable efforts to maintain the availability of the Platform, excluding scheduled maintenance and events outside our reasonable control.

10. Liability

10.1 Non‑excludable rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies you may have under the Australian Consumer Law or other law that cannot be excluded (Non‑Excludable Rights).

10.2 Exclusion of certain loss

To the fullest extent permitted by law, and subject to clause 10.1, we are not liable for any:

  • loss of profits, revenue, goodwill, data or anticipated savings; or
  • indirect, consequential or purely economic loss,

arising in connection with the Platform or these Terms.

10.2a Additional exclusions

To the fullest extent permitted by law, and subject to clause 10.1:

  • we are not responsible for any loss arising from your use of Third Party Services or your reliance on Outputs; and
  • we are not responsible for any loss resulting from your misconfiguration of the Platform.

10.3 Limitation of liability

To the fullest extent permitted by law, and subject to clause 10.1, our total aggregate liability arising out of or in connection with these Terms or the Platform (whether in contract, tort, statute or otherwise) is limited to the Fees you paid to us for the Platform in the 12 months immediately preceding the event giving rise to the liability.

10.4 Your indemnity

You indemnify us against any loss, damage, liability, cost or expense (including reasonable legal costs) arising from any third party claim relating to:

  • your or an Authorised User’s use of the Platform in breach of these Terms; or
  • Customer Data, including any allegation that Customer Data infringes a third party’s rights or breaches law.

11. Confidentiality

11.1 Obligations

Each party must keep the other party’s confidential information confidential and not disclose it to any third party except:

  • to its personnel, professional advisers or sub‑contractors who need to know it and who are bound by similar obligations; or
  • as required by law or any regulatory authority.

11.2 Use

Confidential information may only be used for the purpose of exercising rights or performing obligations under these Terms.


12. Changes to the Platform and Terms

12.1 Changes to the Platform

We may modify the Platform from time to time, including by adding, changing or removing features, provided that the overall functionality is not materially reduced during a current paid Subscription Term.

12.2 Changes to these Terms

We may update these Terms from time to time. We will notify you of any material changes by email or via the Platform. If you continue to use the Platform after the changes take effect, you are taken to have accepted the updated Terms. If you do not agree, you must stop using the Platform and may terminate your Subscription.

12.3 Beta and Preview Features

From time to time, we may make certain features available to you on a beta, pilot, experimental or preview basis (“Beta Features”). Beta Features are provided for evaluation purposes only, may be subject to additional terms notified to you, and are not guaranteed to be available or to function without interruption or error.

Beta Features may be modified, suspended or discontinued at any time. To the fullest extent permitted by law, we provide Beta Features “as is”, without warranties of any kind, and we are not liable for any loss arising from or in connection with your use of Beta Features.

You acknowledge that Beta Features may involve heightened risks, including reduced reliability, accuracy or security compared to the main Platform.


13. General

13.1 Governing law

These Terms are governed by the laws of [Victoria, Australia], and each party submits to the non‑exclusive jurisdiction of the courts of that place and the courts competent to hear appeals from them.

13.2 Entire agreement

These Terms, together with any Order Form, the DPA and the Privacy Policy, constitute the entire agreement between the parties in relation to the Platform and supersede all prior discussions or agreements.

13.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights or obligations in connection with a restructure or sale of our business.

13.4 Subcontracting

We may use sub‑contractors and sub‑processors to provide the Platform. We remain responsible for their performance.

13.5 Force majeure

We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control.

13.6 Notices

We may give notices to you via the Platform, by email to the address associated with your account, or by posting on our website. You may give notices to us via the contact details set out on our website.

13.7 Publicity Rights

You grant us a non-exclusive, royalty-free, worldwide licence to use your name, trade mark and logo for the limited purpose of identifying you as a customer of the Platform in our marketing materials, website content, pitch decks and customer lists.

Any other promotional use will require your prior written consent. You may revoke this permission at any time by giving us written notice, after which we will take reasonable steps to remove references to you in new or future materials.

13.8 Severance

If any part of these Terms is invalid or unenforceable, that part will be severed and the remainder will continue in full force.